Frequently Asked Questions

 Can I return an item?

No, all sales are final. 

Where can I pick up my items?

Pickup address is: 1547 Merivale rd. Ottawa, ON, K2G 4V3

Can I have items shipped to me?

Yes, items can be shipped via Canada Post (expedited parcel) to Ontario and Quebec locations. Expected Shipping time is between 5-10 business days.

Where do the clothes come from? Can I donate clothes?

All Thrive Select Thrift clothes are donated through the Clothes for Kids’ Sake program based in Ottawa. If you’re in the area, check it out to see what clothes we accept, drop off at our retail location, find a bin to donate to, or schedule a pick-up (ten bags or more) .